Our client’s successes represent a diverse set of growth challenges, yet they share one thing: KIMA Consulting worked with them from beginning to end.
Reactivating Lost Customers: Reactivated over 10% of customers lost over the prior five years in just three months at a profit margin well above the average customer.
Improving Large Account Profitability: More effective account management reduced the risk of profits concentrated with only four accounts. Client negotiated first multiyear contracts in their industry, increased profitability and was acquired at a price 75% above market value.
Building More Profitable Customer Relationships: Increased profitability by $15 million in the first year by implementing improved account management: negotiations skills, communications and followup.
Creating and Installing an Effective Sales Process: Established a sales process that was implemented nationally and increased sales productivity over 20%.
Focusing All Employees on Satisfying Customers: Implemented a program to track customer satisfaction and act on the results that increased profits by 12-15%
Delivering Products and Services Based on Customer Needs: Grew sales and profits by over 10% in six months by focusing on the core requirements of customers and the market.